Frequently Asked Questions

Why do I need to register?

In order to place an order with us, or to use the account management features, you will need to sign in to the site. This means we need to be absolutely sure about your identity before processing orders.

Registering as an online customer means you can store your billing address, multiple shipping addresses, check your order status and create reminders that will email you before your special events are about to happen. It also means we can contact you if there's a problem with your order

What are the benefits of registering?

Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop.
We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items in your shopping cart for purchase at a later time does not guarantee item availability.
Registration is completely free!

Why do I need to enter my email address?

We use your email address as our means of identifying you and you will need to access your online account with us.

Why do I need a password?

When you create a password it allows you to access your account information. Once entered, your contact, shipping and payment details will be stored and you will not have to re-enter them again when you make your next order. You can also track your order status and order history.

You should keep your password secure. You can access your account information at any time to edit any of your account details. Each time you return to this site, remember to sign in using your email and password.

What happens if I forget my password?

If you forget your password, click on the 'Forgotten Your Password?' link in the 'Help and Info' section on the login page. Simply enter your email address and we'll email you a new password so you can gain access to the site.

Once you've successfully logged in, you can change your password again in the 'Edit Email/Password' area of 'My Account'.

What should I do if the product I receive is wrong or defective?

If you believe the product you have received is defective or is different from what you ordered, you must notify us within three days from time of receipt. Please contact us through facebook messager or wechat or email with the order number, product name, and photos demonstrating the defect. Calls are available, but as photos will be required eventually, messaging through facebook or wechat or emailing is the fastest way for us to process your issue.

Once our customer service center confirms the defect/error and notifies you, the product must arrive at our office with all original condition/packaging, including the tags intact, within 10 business days. It is the customer’s responsibility to ensure the product arrives safely.

Nana Reve De La reserves the right to refuse exchange when the above conditions are not met.

Nana Reve De La reserves the right to refuse products sent back without consultation.

We strongly recommend that buyers use trackable, insured shipment carriers for their shipments to Nana Reve De La. Please keep shipment details for your records. Nana Reve De La will not be responsible for packages we do not ship. 

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