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Exchange & Refund Policy

If the product you have received is defective or is different from what you ordered, you must notify us within three days from the time of receipt. Please contact us through Facebook messaging or WeChat messaging or email with the order number, product name, and a picture demonstrating the defect. Calls are available, but as a picture will be required eventually, messaging through facebook or emailing is the fastest way for us to process your query.

 

Once our customer service center confirms the defect/error and notifies you, the product must arrive at our Singapore office in its original condition/packaging, including the tags intact, within 10 business days. It is the customer’s responsibility to ensure the product arrives safely.

 

Nana Reve De La reserves the right to refuse exchange or refund when the above conditions are not met.

 

Nana Reve De La reserves the right to refuse products sent back without consultation.

 

We strongly recommend that buyers use trackable, insured shipment carriers for their shipments to Nana Reve De La. Please keep shipment details for your records. Nana Reve De La will not be responsible for packages we do not ship.

 

Refunds will be made in the form of NaNa online store credits. This is the only form of refund available for online purchases. We are unable to refund duties, taxes and shipping charges.

 

The online store credits can only be used at nanarevedela.com and NOT in any of the NaNa retail stores in Singapore or Worldwide. The online store credit is valid for 3 months from the date of issue and can be used to offset purchase made online at nanarevedela.com.

Kindly give the Customer Service Team two(2) to four(4) working days for the online store credits to be issued.  
All original shipping and/or handling charges are non-refundable. Return shipping charges are to be borne by the customer.

 
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